Schedules > Cancellations / Absences

Cancellations

Cancellations allow you to add a reason for cancellation when the patient notifies you that they cannot attend the appointment. Cancelled appointments remain accounted for in the platform via the patient's appointment history and in multiple reports.

Absent

No-shows are appointments where the patient does not show up, but does not notify you of their absence in advance. Absences are also used to count the attendance code A for CNESST appointments. Appointments marked as absent remain accounted for in the platform through the patient's appointment history and across multiple reports.

Deletions

Appointment deletions leave no trace of the appointment in the system. You should delete appointments only when you make a mistake when scheduling an appointment or when you want to delete a series of future appointments that the patient no longer needs.

You will find the following options:

• Date: Select the desired date
• Employees: Check the name of the employees for whom you want to consult the cancellations/absences.
• Show all cancelled appointments: Checking this option allows you to display all appointments even if the patient has a next appointment booked.
• Reset: Reschedule the appointment.

Note: This list by default displays canceled or missed appointments only for patients without a next scheduled appointment. To obtain the list of all cancellations and absences, please refer to the employee report.

An option "Show all canceled appointments" allows you to display all appointments even if the patient has a next appointment.